Shipping policy

At Avenzo, we want your order to arrive safely and on time. This Shipping Policy outlines our order processing, shipping, and delivery procedures.

1. Order Processing

Orders are usually processed within 1–3 business days after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

During sales, holidays, or periods of unusually high order volume, processing times may be slightly longer.

2. Shipping & Delivery

Our estimated delivery times are:

  • Canada: 5–10 business days

  • United States: 5–10 business days

  • United Kingdom & Europe: 5–10 business days

  • Australia & New Zealand: 7–14 business days

  • Other international destinations: 7–20 business days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, customs, incorrect addresses, holidays, or circumstances beyond Avenzo's control.

3. Shipping Fees

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Avenzo may occasionally offer free-shipping promotions or other shipping discounts. Promotional shipping terms will be communicated on the website at the time of the offer.

4. Tracking Your Order

When your order ships, we will send you tracking information when it is provided by the shipping carrier.

Please allow 24–72 hours for tracking information to update after shipment.

If your tracking information has not updated for an extended period, please contact our customer support team.

5. International Shipping

International orders may be subject to customs clearance, import duties, taxes, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Avenzo is not responsible for delays caused by customs authorities.

6. Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order.

If you notice an error, contact us as soon as possible. We will make reasonable efforts to correct the address before your order is shipped.

Once an order has been dispatched, we may not be able to change the delivery address.

Avenzo is not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost or Stolen Packages

If the carrier's tracking information indicates that your package has been delivered but you cannot locate it, please check with household members, neighbors, and the carrier first.

Avenzo is not responsible for packages that are confirmed as delivered by the shipping carrier.

If a package appears to be lost in transit, please contact us so we can assist with the carrier investigation where applicable.

8. Damaged Orders

If your order arrives damaged, please contact us promptly.

To help us resolve the issue, please provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the shipping package and packaging

We will review your claim and determine the appropriate resolution.

9. Split Shipments

Depending on product availability and fulfillment locations, items from the same order may occasionally be shipped separately.

If this occurs, you may receive multiple packages and tracking numbers.

10. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Avenzo Customer Support
Email: support@tryavanzo.com

We are happy to help with any shipping-related questions.

Thank you for choosing Avenzo.